Touch Tone Teller
Instant 24 Hour Access to Your Accounts

Touch Tone Teller (TTT) is a talking computer, available every day of the year. A recorded voice connected to our main computer gives you instant access to your SPCU accounts from your home, office, auto or while you’re on vacation. Touch Tone Teller is:

	Convenient – Touch Tone Teller is available almost 24 hours a day! There are several very brief periods of time each day when the system is not operational to allow for required maintenance.
	Easy – All you need is a touch tone phone and a personal security number. Dial 650 244-9555 and wait for Touch Tone Teller to respond. A computerized voice will guide you through each transaction.
	Safe – Your accounts can be accessed only with your secret personal security number.
	Free – Touch Tone Teller is free of charge! There is NO charge for any inquiry or transaction.

How to talk with Touch Tone Teller: TTT will ask you a question. You respond by entering the appropriate information, followed by the # symbol. Each time you enter information, you must end with the # symbol. This tells the computer that you have ended your entry and are ready to continue. Check your member statement or membership ID card to confirm your member number. Be careful not to confuse your checking account number with your member number.

Have your personal security number handy. This number is know only to you and should be kept confidential.

Remember, there is NO decimal point on your touch tone phone – when entering your dollar amount, enter all digits, including zeros. Example: $100.00 would be "10000."

If you will be accessing your loan, have your loan ID number handy.

Now you are ready to take care of your financial needs when you want to, not just during the hours we’re open.